- Is this game free to play?
This game is free to play. There are also paid features available for your enjoyment.
*Depending on your mobile carrier, data charges may apply.
- Please tell me the recommended operating system and devices.
Recommended devices for "The Prince of Tennis II: RisingBeat" are as follows.
1. Operation is not supported on specs or devices that do not meet the operating environment.
Please note that in the event that you are no longer able to play, support such as refunds cannot be provided.
2. Depending on the player's usage, the game may not operate correctly even if using the recommended system.
3. Even if "iOS 9.0 and later" or "Android 4.2 and later" is indicated below, certain models may not support the game.
OS: iOS 9.0 and later
*Applies to authorized OS versions only.
*This does not guarantee stable gameplay.
OS: Android 4.2 and later
RAM: 2GB or more *This is not a capacity requirement.
*The app may not operate normally depending on your usage or device.
*Applies to authorized OS versions only.
*This does not guarantee stable gameplay.
In addition to the operating system, we recommend a device that meets the following conditions.
iPhone 6 and later, 5th Generation iPad and later, 1st Generation iPad Pro and later, iPad mini 4
SoC: Equivalent of Snapdragon 650 and later
For details on supported devices, please refer to the following official website.
- Can I change the language?
This app is available in English only.
- What time zone is used as the standard?
Coordinated Universal Time (UTC) is used as the standard.
- If I change the date or time on my device, will that affect the game?
Intentionally changing your device's date or time settings may result in an unexpected inconsistency in data, such as not being able to receive the Login Bonus as normal.
Also, if the game data, including paid items, is damaged, restoration may not be possible.
When playing "The Prince of Tennis II: RisingBeat", please do not intentionally change your devices time settings.
- I can't proceed past the download screen.
If there is a delay in your connection or the server, this will lead to longer download times and may result in an error.
Also, if there is not enough empty space on your device, this may lead to the same error depending on your usage.
In the event an error occurs, please either wait and try again in an area with a strong connection or ensure capacity on your device and test your connection again.
- What is a password or Transfer Code?
A Transfer Code is the 10-digit alphanumeric code that is displayed with the password when the password is first issued.
The Transfer Code is linked to the user's data and cannot be changed, so do not share it with another party.
Once issued, the password will remain valid as long as the password is not changed, even if a Data Transfer is performed. However, players are asked to change their password regularly for security improvement and to prevent account hacking via impersonation.
*The Player ID (the 8 alphanumeric characters displayed at the top right of the title screen) is separate from the password and Transfer Code.
- Where do I set the password and Transfer Code?
■These can be set by going to Home screen > Menu > Data Transfer.
① Please set a Password that is comprised of 8-20 alphanumeric characters.
② When first issuing a password, a Transfer Code will be automatically generated, so please store them both safely.
- I want to transfer my data. Is there anything I need to be aware of?
[Data Transfer Precaution]
■Conduct the transfer process in an area with a stable connection.
■When transferring between a different OS (iOS ⇔ Android), all Paid Gems will be converted to Free Gems.
■When the transfer has been completed, the game data will be set to the default settings on the device that received the transfer.
■Rendering, volume, and other settings set in Settings or Match Settings will be set to the default, so if they have been changed, please change them back to your preferred settings.
■The data to be transferred will be the data from the last time you played the game.
*Please be aware that the number of Beat Gems and cards owned will not be reset to the time when the transfer code was issued.
- I don't know how to transfer my data.
Please use the following process to transfer your data.
■Issue Password and Transfer Code
1. On the device you're currently using to play this game, go to the Home screen, tap Menu and select Data Transfer. Set a password and press Confirm. A Transfer Code will be issued.
*Please make note of your password and Transfer Code.
1. Install "The Prince of Tennis II: RisingBeat" on your new device.
2. Open the app, and go to the Menu on the bottom right of the title screen and select Data Transfer.
3. On the Data Transfer screen, enter the Transfer Code and password for the data you want to transfer.
4. Press the Transfer button.
5. Once the data transfer complete dialogue box appears, the transfer will be complete.
*Once the transfer is complete, please make sure to restart the app.
- Can I transfer to the same device?
By temporarily deleting the app, it is possible to transfer to the same device.
It is not possible to transfer the same account data to a device that has data from before the transfer.
- If the password and Transfer Code are used once, will they no longer be usable?
Once the password is set, as long as a new password is not issued, it will be permanently valid.
As the Transfer Code is linked to a player's account, it cannot be changed.
Please safely store your password and Transfer Code so it will not be seen by a third party.
- Is iCloud Backup supported?
This app does not support iCloud Backup.
Any attempts to conduct transfer via iCloud Backup may result in an unexpected error.
- What are Paid/Free Gems?
The Beat Gems bought from the in-app Beat Gems Shop are Paid Gems.
The Beat Gems claimed as in-app Gifts, such as those received through the Login Bonus, are Free Gems.
You can check your number of Paid/Free Gems by going to Menu and then the Beat Gems Shop.
In the Beat Gems Shop, your Beat Gems are displayed up to five digits.
*This app is not supported by Family Sharing's microtransaction authorization function currently available on iOS8 and later models.
As such, if an in-game item is purchased using the authorization function on a device set up with Family Sharing, there is a risk that the microtransaction will not be carried out normally.
Please refrain from purchasing in-game items using the authorization function until support is provided for this function.
- Is there an expiration date for Paid/Free Gems?
No, there is no expiration date for Paid/Free Gems.
- The Beat Gems I bought aren't showing up.
In the following instances, in-app purchased items and Beat Gems may not show up.
① Device is overloaded
After performing the following operations, please confirm again in an area with a strong connection.
・Turn power off and on
・Close any multitasking features
② It is taking time due to slow connection or other factors
On rare occasions, after a purchase, it takes time before the purchase is displayed in the app due to a slow connection or other factors related to Apple or Google Play servers. (*About 2-3 days at longest.)
In this event, please either wait until they are displayed in the app, or try signing in and out of your Apple or Google account.
If it does not display, please check to see if you have received an purchase confirmation email with an order number sent from the App Store or Google Play after your purchase has been completed.
Additionally, they may be displayed by restarting the app, so please try that as well.
③ If the problem is not fixed 2-3 days after trying ① and ②
Please contact us with the following and we will perform an investigation.
 Player ID (The 8 alphanumeric characters displayed in the upper right of the title screen below "Version")
 Player name
 Payment number (order number) *This is listed in the payment confirmation email.
 Payment date (Please write as detailed as possible)
 Amount of purchase
 Purchased item name
- Even though I have enough funds in my Google Play account, the message "Insufficient funds" is being displayed when I buy Beat Gems.
This issue may be fixed by doing the following.
Clear Google Play cache.
1. From the Home Screen, press the Menu key and select Settings
2. Select Apps and Google Play Store
3. Select Delete Cache
4. Restart your device
*The method for clearing your cache may vary depending on your device.
*Please be careful to not implement the Uninstall Update.
If you try the above procedure and "Insufficient funds" is still displaying, please contact Google Play Support.
- There are times where "Failed to purchase" is displaying and I can't make a purchase.
"Failed to purchase" may display when making a purchase if there are continuous taps or multiple successive purchases being made.
If this displays, please either refrain from continual tapping or wait for a short time before attempting your purchase.
- The message "You've exceeded your purchase limit" is being displayed in the Beat Gems Shop and I can't purchase Beat Gems.
If this message appears, please contact us via the inquiry form.
- Tell me how to check my own ID.
Your Player ID is the 8 alphanumeric characters displayed on the top right of the Title screen below Version.
Your Player ID is required when contacting the team, so please write it down on a memo or take a screenshot of it.
- How do I close the app?
The Prince of Tennis II: RisingBeat does not have an app close button provided.
If you would like to close the app, please close it from your device's Task Screen.
- Tell me about the Clear Cache feature.
This app is installed with a Clear Cache feature.
By using the Clear Cache feature, instances of lag may improve.
■Title Screen > Menu > Clear Cache
*Even if the cache is cleared, data from previous gameplay will not be erased.
*After clearing the cache, it is necessary to re-download the data for all songs. An environment with a stable connection and download time may be required, so please take this into consideration when implementing this feature.
A device's Clear Cache feature is different than the app's Clear Cache feature.
If you use your device's Clear Cache feature, a portion of the image data, Voice data, and Song data may be deleted.
- If I delete the app, will my game data be erased?
Yes, if you delete the app from your device, the game data is also erased.
Please set up a data transfer in advance to prepare for any device malfunction, loss, accidental app deletion, etc.
Furthermore, if you accidentally delete your game data without setting up the data transfer in advance, it cannot be restored.
- If I haven't played for a while, will my game data be erased?
No, even if you haven't played for a while, your game data will not be erased.
- Is it possible to share one account on two devices?
This app is limited to one account for one device, and it is not possible to share data for the same account on multiple devices.
- Where can I change the app's notification settings?
It is possible to change the app's notification settings via the following in-app settings or device settings.
■In-app setting method
Home Screen > Menu > Settings > Notification Settings
*If your device's notification settings are off, notifications will not be given.
Device notification setting procedure
Settings > Notifications > RisingBeat > Allow Notifications
Settings > Notifications > RisingBeat
- The app update isn't displaying correctly.
This issue may be solved by attempting the following.
If the Apple Store display does not show an update, either open the Update on the lower corner of the store menu or close the Apple Store and reload the page.
*For iOS 11, by swiping down on the screen on the update tab, it is also possible to implement the update.
If the Google Play store display does not show Update, restart your device and reload the page.
- The updated information is not showing up in-game.
If you were logged in prior to maintenance, game data may not reflect normally after maintenance finishes.
Please close the app prior to maintenance.
If the updated information still does not show up, please restart the app to reflect the changes.
- Can I change the character displayed on the Home Screen?
■Yes, this can be changed by going to Home screen > Home Settings > Selected Character
- Where can I check or change my Player Name?
■You can check or change your Player Name by going to Menu > Settings > Change Player Name.
*Player Names can be up to 24 characters long.
- Can I adjust the volume?
Yes. Go to Menu on the upper right of the Home screen and select Settings. It is possible to adjust Special Effects, Voices, and BGM with each of the slide bars.
Additionally, the sound may be turned off due to your device's sound settings.
At that time, please check your device's sound and manner mode settings.
- Where can I check the items I have?
■You can check this by going to Home screen > Menu > Inventory
Any items that you have had even once will be listed even if their number reaches zero.
- An item has disappeared from my Gift Box.
A portion of the items sent to the Gift Box have a time limit for when they can be claimed.
For items set with a time limit, please claim them within the time limit.
The time limit is 30 days from the date the item entered the Gift Box.
- What is the maximum amount for each item?
The maximum amount for growth items, training items, and tickets is 9,999.
The maximum amount for AP recovery items is 50.
Please be aware that if you exceed the maximum, any items you get will be lost.
*If you have the maximum amount for an item, you cannot claim that item from the Gift Box.
- What is the maximum amount for Gold?
The maximum amount of Gold is 99,999,999.
Please be aware that if you exceed the maximum, any Gold you get will be lost.
You can check your current amount of Gold at the top left of the My Area Screen.
- Where can I use Gold?
Gold can be used in the My Area for purchasing My Area Items and for leveling up.
It is primarily earned as a Reward for playing Matches.
- When is the login bonus reset?
The login bonus resets once per day at 19:00 UTC.
If you cross the switch time and the Login Bonus Screen is not displayed, the issue may be resolved by restarting the app, so please try that.
*The login bonus can be claimed from the Gift Box.
*If you want to check what items you have received, you can check it by going to the Gift Box and selecting Claimed.
- The mission clear rate sometimes varies with the actual number of missions.
Once a mission is cleared, there are times when a new, similar mission will appear.
These newly appeared missions start from zero.
- When are the Daily Missions and Weekly Missions reset?
Daily Missions reset at 19:00 UTC.
Weekly Missions reset at 19:00 UTC every Monday.
- The Daily Mission or Weekly Mission Rewards have disappeared.
If you do not claim the Reward from a Mission, you cannot obtain it.
Please accept rewards before the Mission resets.
- I got the following error: "Download Error (Error Code:C20)."
This error is displayed when data could not be downloaded correctly due to the internet connection.
Please try again in a space with good reception.
Additionally, you may try clearing your cache at the app Title Screen.
■How to Clear the Cache In-App
On the Title Screen, go to Menu in the lower right and select Clear Cache.
*Please be aware this does not clear the cache for your device.
- What is the difference between cards and characters?
Cards are earned through gachas, events, etc. Each card has a rarity, type, etc.
By raising a card's Level and Expertise, your Match Score will go up, and there will be perks such as being able to raise the Character Rank limit by unlocking the Training Board.
A character is unlocked when you first get their Character Card.
If you unlock a character, it is possible to set them to the My Area and on the Home screen.
Additionally, raising their Character Rank provides rewards of items and additional voices.
- What is a Card Name?
A Card Name is displayed in front of the name on the card. It only displays on cards with a rarity of SR and above.
- What is a Character Rank Limit Bonus?
By unlocking the Character Rank Limit UP space on the Training Board, you can raise the maximum value of the Character Rank.
You can check a character's current Rank Limit by going to Character Details and selecting Details.
- What does the RED, BLUE, and GREEN on a card represent?
Cards are separated into three Card Types: RED, BLUE, and GREEN.
A card that matches the Song Type will give you an advantage in that Match.
- What is a Player Skill?
This is a powerful skill that you activate by tapping the glowing rhythm icon during a Match.
*This is only set for characters with a rarity of SR and higher.
- What is a Supporter Skill?
This is a skill that is automatically activated at fixed intervals during a Match by setting a character as the Supporter in your Order.
- What is an Ability?
Some Scene Cards possess Abilities that benefit Matches when they are set as the Player.
The Scene Card must be set as the Player in order to activate their Ability.
- What does Luck affect?
Luck raises the amount of EXP, Gold, and Rewards that can be obtained in a Match.
Only the Luck of a card set as the Player in the Order provides an effect.
- What is Expertise?
By playing a Match with a corresponding character placed in your Order, their Expertise can be raised. It is necessary for a character's Expertise to be equal to or greater than a fixed value to unlock specific spaces on the Training Board.
- What is a Limit Increase?
A Limit Increase is when you obtain an additional copy of a card you already have, and the two cards are automatically combined.
By increasing a card's limit, it will unlock the card's Training Board space.
*If you acquire a card that has already been increased to its maximum Limit, it will automatically be changed to Growth Pts.
- What happens if I pull the same card after raising it to the maximum increased limit?
If the dropped card has already had its limit increased to the max, it will automatically be changed to Growth Pts.
Points are rewarded as follows.
Rarity N - Growth Pts +50
Rarity R - Growth Pts +200
Rarity SR - Growth Pts +500
Rarity SSR - Growth Pts +2,000
- What is Awakening?
Training Boards for cards with a high rarity have an Awaken Space.
By unlocking it, the card's art will change, and its maximum level will go up.
To Awaken a card, the card's Expertise and Level must be at the maximum values.
- How do I get more Situation Cards?
These are unlocked by raising the Character Rank for each character.
Detailed requirements can be displayed by tapping on locked Situation Cards.
- I can't find the cards I obtained. What should I do?
■Go to Cards and select Your Cards. You can check your cards by going to Change Display and sorting by Obtained in Descending order.
*If you acquire a card you have already acquired before, it will automatically have its Limit increased.
*If you acquire a card that has already been increased to its maximum Limit, it will automatically be changed to Growth Pts.
- Where can Card Levels be raised?
■This can be done by going to the Home screen, selecting Cards, and tapping Your Cards. Tap your desired card and choose Level Up.
To level up a card, you need Growth Pts, which can be acquired from Matches and more.
Growth Pts are primarily earned as a Reward from playing Matches.
- How many Card Level limits are there?
Level limits vary by rarity.
・N ... Up to Lv 20
・R ... Up to Lv 40
・SR (Pre-Awaken) ... Up to Lv 50
・SR (Post-Awaken) ... Up to Lv 60
・SSR (Pre-Awaken) ... Up to Lv 70
・SSR (Post-Awaken) ... Up to Lv 80
- Where can I train my cards?
■Training can be done by going to the Home screen, selecting Cards, and tapping Your Cards. Tap the desired card and select Training Board.
Some merits of training include being able to raise the level of a card's potential, as well as unlocking special stories, additional voices, and more.
- What should I do to raise Character Rank?
Character Rank can be raised by either playing a Match with the character in your Order or by giving a character a gift in the My Area.
- What should I do to raise Tension and Luck?
Depending on the card, Tension and Luck are raised and unlocked through the card's Training Board or by increasing its Limit.
Maximum values will vary depending on rarity and cards.
- Is it possible to place the same character in an Order?
For characters with the same name, if you have a card with a different rarity, Card Name, or Card Type, it is possible to put them in the same Order.
- What is the upward arrow icon displayed on top of characters in the Select Order screen?
This shows that the Song Type matches with the Card Type.
A Scene Card with the same type as a song will let you play a Match with an advantage.
- The Play icon on the bottom right of the Select Order screen isn't glowing and I can't start a Match.
When creating an Order, if the Player Character is not set, you cannot start the Match.
Please set a Player Character when creating an Order.
- How can I remove a card from the Order?
It is not possible to remove a Player Character placed in Order 1.
If you would like to remove Supporters or cards in other Orders, press Reset at the bottom of the screen.
- Can I change the My Area name?
Yes, it is possible to change the My Area name from the Settings by tapping the icon at the top left of the screen.
Please enter a My Area name that is 24 or fewer characters.
- I accidentally hit Store All and placed all My Area Items in storage. Is it possible to return them to their previous placement?
By selecting Store All, all My Area Items with a check placed on them at that time will be reset and put into storage.
All My Area Items cannot be restored to their previous location.
- An item I placed has been put back in storage.
After placing an item in your My Area, switch to the Home screen or other screen.
By switching screens, My Area Item placement information will be saved.
- There is a My Area Item that I can't place.
Floor-type My Area Items can be placed as long as there is enough space for the My Area Item's size. However, placement is not possible in the following situations.
・Placement that would overlap with a My Area Item that has already been placed
・Placement that spans two or more areas
- A My Area Item isn't performing an action.
There are some My Area Items that do not perform an action.
Additionally, actions occur at random when a Chibi Character is next to the My Area Item.
Please try picking up the Chibi Character and dragging them close to the My Area Item you wish to activate.
- What are the pedestals shown in the Shop's Structural tab?
This is the border displayed as the foundation of the My Area.
- Is it possible to place multiples of the same character?
Even if cards have a different rarity or type, it is not possible to simultaneously place multiples of the same character.
- How can I increase the number of characters I can place?
Raising your Player Rank will unlock the upper limit for the number of characters you can place.
Player Rank can be increased by playing Matches.
- How do I switch out Chibi Characters?
Chibi Characters can be changed by going to the Place button on the bottom right of the My Area screen, and tapping the Chibi Character icon.
- What is a gift?
A gift is an item that you can give a character from your My Area gifts.
By giving a Character a gift, you can raise their Character Rank.
- What is AP an abbreviation for?
AP is an abbreviation for Action Points, which will be reduced when playing a Match based on the song and difficulty.
- How do I recover AP?
One AP is restored every three minutes.
Also, it is possible to recover AP with the consumable item AP Drink.
In addition to that, you can fully recover your AP by using Paid/Free Gems or raising your Player Rank.
If AP is recovered using Paid/Free Gems or by raising your Player Rank, the full amount of your current AP limit will recover.
Additionally, if there is AP left over at the time of recovery, the recovered amount will be added to that value.
When your AP is over the limit, there will be no recovery over time.
The maximum amount of AP you can have at a time is double your current AP limit.
- A song won't unlock.
Match songs can be earned from clearing the Main Story, events, and missions.
- What is the Score Ranking?
Score Ranking is the total ranking based on the score earned on each difficulty for a song.
It is updated once per week, and allows you to check the current rankings and the rankings for the previous week.
- What does the RED, BLUE, GREEN, and ALL on songs represent?
Songs are divided into four types: RED, BLUE, GREEN, and ALL.
By including a Scene Card that matches the Song Type in your Order, you will play a Match with an advantage.
- Where can I change the difficulty of a Match?
Difficulty can be selected at the bottom of the Match Selection screen.
There are four difficulties to chose from: EASY, NORMAL, HARD, and EXPERT.
- What effect does Tension have during a Match?
Tension is the total Tension value for Player and Supporter Cards in the Order. This value is reduced by getting a MISS or BAD.
Tension can also be recovered by performing combos.
When the Tension value reaches zero, the Match is suspended.
- What should I do if the timing of my taps and their response are out of sync in a match?
Please try the following operations as a way to handle this issue.
① Go to MENU, select Match Settings, and go to the bottom of the screen to find Adjust Timing
② Go to Menu from the Home screen, tap Menu, and select Match Settings. Turn Match Effects OFF (lite). (This is to raise processing speed.)
- Can I quit during a Match?
Yes, it is possible to cancel the Match by tapping the Pause icon in the upper right of the screen during Match and selecting Stop Match.
If you choose to Stop Match, you will only obtain the EXP and Gold earned up to that point.
Used AP will not be restored.
- The app crashed during a Match, and I wasn't able to resume the Match after restarting the app.
During a Match, if you force quit the app or the app crashes due to connection or some other cause, you may not be able to return to the Match normally.
AP will be used even if you cannot resume a Match.
- The app sometimes freezes or crashes while I'm playing. Is there any way to fix this?
Please try the following.
① Close all running apps.
② Delete all unnecessary data (images, videos, etc.).
③ If the battery is removable, remove it and wait 10 minutes or more for the device to cool down.
④ If using a router, check your connection settings.
⑤ Restart the app.
⑥ On the Home Screen, go to Menu, Match Settings, and turn Match Effects OFF (lite).
If it only occurs during a specific operation or at a certain point, the device's data may be damaged.
In that event, go to Menu at the bottom right of the Title Screen, select Clear Cache, and re-download the game data.
*Even if the cache is cleared, data from previous gameplay will not be erased.
**After clearing the cache, it is necessary to redownload the data for all songs Depending on your connection, download time may be required.
- What is the clover icon shown on the Match Rewards screen?
This shows that the Luck of the set Player Character is in effect.
If Luck goes up, the acquisition rate for EXP, Gold, and Rewards goes up.
- What is the flower bed icon displayed on the Match Rewards Screen?
This shows that an item placed in your My Area is having an effect.
*The effects of placed items can be checked by going to Menu > My Area > Gear Icon > My Area Settings > My Area Effects.
- Where can I check Song Rewards?
■Go to Matches and move to the Song Selection screen. You can check Rewards by tapping Rewards icon in the bottom left of the screen.
These are set according to difficulty.
- I cleared a song on Auto Play, but my number of cleared missions didn't go up.
You may have used an Auto Play Ticket.
The use of an Auto Play Ticket creates the following differences.
■For Daily Limited Auto Plays
Scores and Clears will be recorded just like as in standard play, and you will obtain Rewards.
Combos will not be recorded. Missions that are not related to Combos will also be updated as if the Match was played normally.
■If an Auto Play Ticket is Used
Score, Combos, and Clears will not be recorded, and you cannot obtain Rewards.
This will not be reflected on missions.
＜Other Important Notes＞
・The remaining number of auto plays cannot be carried over to the next day.
・AP will be used the same as standard play.
- I'm getting the "Communication Error: Game information does not exist" error.
This is an error that is displayed due to connection issues when changing to the Match Results screen.
Please check your connection before playing a Match.
Even if this error is displayed, Match Rewards and the like will be reflected as normal.
About the App
If you cannot find the solution to your problem within the FAQ, please submit an inquiry.
- *Depending on the inquiry, an answer may not be provided.
- *Answers will only be sent to the email address provided in the inquiry.
- If certain domains are restricted by your email service, please change your settings so that you can receive notifications from "@risingbeat.ambition.game".